Terms of sales
Ticketing
Electronic ticket
The electronic ticket is a non-material ticket. For any booking you must present the ticket print on paper or virtually on your smartphone.
Cancellation policy
Cancellation from Eco-Calanques (ENM)
In case of bad weather condition, if the cruise can’t be operating (for safety or technical reason), passengers will be fully refunded. The crew or the captain are the only people allowed to take the decision to cancel the cruise.
In case of bad weather condition, the crew or the captain can change the original schedule and operate a more appropriated schedule. Passengers will have the choice to accept or not the modification before starting the cruise.
If they accept, they will not ask for any refund or reduction afterwards.
If they don’t accept, they will not take part the tour and they will be fully refunded.
The cruise will operate if the number of 5 passengers (full price) remains after this choice.
Cancellation from the customer
The customer wants to cancel the cruise, One week before the d-day, he’ll be fully refunded of all the amounts paid without any cost.
The customer wants to cancel the cruise between one week and 48 hours before departure, Eco-Calanques (ENM) will keep/ask 50% of the total cost of the cruise.
The customer wants to cancel the cruise less than 48 hours before departure, Eco-Calanques (ENM) will keep/ask the integrality of the total cost of the cruise.
Transport ticket and acceptance of contractual conditions
Subscribing an online booking on Eco-Calanques (ENM) website is a contract which is an acceptance of the actual terms of sales and transport by whole passengers of the nautical and aquatic activities proposed by Eco-Calanques (ENM) for your booking.
The electronic ticket, which is an online confirmation (or by email) of your booking by Eco-Calanques (ENM), is personal and non-transferable. It’s must be kept by the customer who has made the booking for one or few people.
Private Event
Cancellation policy
Cancellation from Eco-Calanques (ENM)
In case of bad weather condition, if the cruise can’t be operating (for safety reason), passengers will be fully refunded. The crew or the captain are the only people allowed to take the decision to cancel the cruise.
In case of bad weather condition, the crew or the captain can change the original schedule and operate a more appropriated schedule.
Cancellation from the customer
The customer wants to cancel the cruise 1 month before the d-day, he’ll be fully refunded of all the amounts paid without any cost.
The customer wants to cancel the cruise between 15 days and 1 month before the d-day, Eco-Calanques (ENM) will kept/ask 30% of the total cost of the cruise.
The customer wants to cancel the cruise less than 15 days before the d-day, Eco-Calanques (ENM) will kept/ask the integrality of the total cost of the cruise.
Organization of boat tours and privat events
During boat tours and private events organized by Eco-Calanques (ENM) (Cocktail, sunset in the inlets, bachelor(ette) party…) the consumption of alcohol and tobacco is allowed but must remind moderate.
For passenger’s safety and comfort, Eco-Calanques (ENM) crew can limit or forbid the consumption of alcohol, tobacco. The consumption of drugs is forbidden.
Eco-Calanques (ENM) may implement all steps, or constraints necessary against passengers because of their behavior:
Endanger a person or a member of the staff
Degrade or damage a property belonging to Eco-Calanques (ENM)
Prevent the crew from fulfilling their duties
Does not respect the instruction and recommendation of the crew member or the captain.
Eco-Calanques (ENM) reserves the right to disembark a passenger, if his behavior endangers the security, tranquility, or the comfort of another passenger or member of the crew.
Condition of the Cruise
Eco-Calanques (ENM) reserves the right to change or cancel the cruise in case of bad weather conditions. The captain is the only one able to judge the weather forecast and cancel a tour. In case of cancellation due to Eco-Calanques (ENM), passengers can be fully refunded or the excursion can be postponed to another date with your agreement.
Swimming is allowed during the stop under your own responsibility. In any case the loan of snorkel equipment can be assimilate to a supervised activity.
Passengers submit to the rules onboard by Eco-Calanques (ENM), and submit as well to the order of the captain and the crew. Passengers must be at the pier 15 minutes before the departure. If a passenger is late, there is no refund possible.
The cruise will operate if the number of 5 passengers (full price) remains after this choice.
Health care of the passengers
Passenger must signal to Eco-Calanques (ENM) any disease or inability against the execution of one of the cruise or activity.
Passengers will embark under their own responsibility and can not holds Eco-Calanques (ENM) accountable in case of any physical injury in link with their health situation (disability, disease…) on board or during the embarkment or landing or during the nautical or aquatic activities.
Passenger in need of assistance regarding their health situation (disability, visually impaired, hearing impaired…) must inform Eco-Calanques (ENM) crew during the booking and the embarkment.
Pregnancy
Pregnant women are allowed to do a cruise, under their own and total responsibility.
However, they cannot engage the responsibility of Eco-Calanques (ENM) for any physical injury.
Eco-Calanques (ENM) can’t be made responsible in case of any physical injury or any other injury regarding the pregnancy.
Underage kids
Eco-Calanques (ENM) do not ensure the transportation of unaccompanied underage kids. They can participate to the cruise and to the nautical activities under the exclusive responsibility of their legal tutor or companion.
For the kids under 2 years old, wearing a life-vest is mandatory. Parents must buy a ticket for them and signal their presence to Eco-Calanques-Calanques during the booking or before the embarkment.
Passenger behavior
During the navigation passengers must remind seated. They must comply during embarkation and disembarkation operation, on board, with the ship’s regulations, in particular those established by Eco-Calanques (ENM), and, in general submit to the recommendations and instruction of the captain or the crew.
Eco-Calanques (ENM) disclaim all liability for any physical injury to the passenger who hasn’t comply to this regulation, either on board or during embarkation and disembarkation.
Passenger will be liable of any physical injury to themselves or to other passengers and outsiders, as well for the person and property of Eco-Calanques (ENM).
It is the same for any damage, of any nature caused by the person of the property on his responsibility.
During Stops passengers who plan to swim must accept to swim under their own responsibility. Eco-Swimming activity are unsupervised, Throughout, underaged kids stay under the responsibility of their parents. Traveler who doesn’t know how to swim must informe the crew.
Eco-Calanques (ENM) can load life-jackets to the passenger in need.
Eco-Calanques (ENM) disclaim all liability in case of incident or physical injury during the swim time.
Physical injury
Any injury which happens during the tour or the aquatic activities must be signaled by the passenger to Eco-Calanques (ENM) before landing.
On the assumption of an incident happening onboard on their personals belongings passengers must warn the crew. Eco-Calanques (ENM) will establish in the presence of the passenger(s) concerned an adversarial declaration before leaving the boat. Without this document, passenger will be presumed disembarked health and safe, with their belonging in perfect conditions.
Eco-Calanques (ENM) disclaim all liability excepted under the circumstances of the article L5421-1 and the “Code des transports” for the corporal accident happening during the navigation, the visits, the nautical activities or the embarkment and disembarkment, at the departure/arrival port, ports of call, on sea or during the swimming.
Object or material belongings
Passengers can bring with them their personal belongings (camera, mask, snorkel…) under their own responsibility.
Eco-Calanques (ENM) disclaim all liability about luggage, embedded object(s) or material(s) by the passenger, as well then money, jewelry or any valuable item which stay during the cruise or any activities provided by Eco-Calanques (ENM) under the exclusive responsibility of their owner.
Loss of loaned equipment
Eco-Calanques (ENM) can loan (free of charges) some equipment during the nautical and aquatic activity (snorkels, mask, waterproof camera, jackets, diving equipment…)
The defect of the equipment does not give the right to a refund or any reduction.
Eco-Calanques (ENM) reserves the right to take legal action against the passenger who have voluntary damaged the equipment loaned.
Financial conditions
The description of service on the website precise, for each service, the price and what is included. Price is expressed in EURO (€). Price is (if not specifically expressed) all taxes include, and all other coast included.
Payment on the website is only by card. (Carte Bleue, Visa, Eurocard/Marstercard, American Express are accepted) by the payment system used.
In the case of the payment isn’t completed or non-existent, because of a personal matter, the sale of the service will be cancelled, and all the costs (as a legal action against you) will be at your own charge.
Intellectual property
Eco-Calanques (ENM) is the owner of all the intellectual property related to the website which belong to them or hold the rights of use.
Access to the website does not give you any rights of intellectual property, which stay the only property of Eco-Calanques (ENM)
All the elements used on the website, as texts, pictures, images, icons, maps, videos, databases are protected by the right of intellectual property.
Without any explicit docs, you can’t, in any case, copy, modify, share, publish or adapt on any support, by any means or use by any means a part or the integrality of the website without the writhed authorization of Eco-Calanques (ENM)